Clear and transparent payment terms help you understand the process for your custom 3D figurine orders. We want to make everything simple and easy to follow.
We accept several convenient payment methods, such as Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay (where available). Furthermore, we process all payments securely to protect your information.
We list all prices in US Dollars (USD) unless stated otherwise. While prices may change without notice, such changes do not affect orders you have already placed and confirmed. Also, we calculate applicable taxes at checkout based on your shipping address.
We take your payment security very seriously. To protect you, we encrypt all transactions with Secure Socket Layer (SSL) technology. Moreover, we partner with trusted third-party payment processors, such as Stripe and PayPal. Importantly, we never store your full credit card information on our servers.
We charge your card as soon as you place your order. Then, you receive an email confirmation once we successfully process your payment. Therefore, please ensure your billing information is accurate to prevent any delays.
We process refunds following our Return and Refund Policy. Once approved, we credit refunds back to your original payment method within 5-7 business days. For more details, please visit our Return and Refund Policy page.
If you have concerns or disputes about a payment, please contact our customer support team right away. We promise to resolve issues promptly and fairly. In addition, we aim to keep you informed throughout the process.
If you have questions about our payment terms or need help with a payment, please feel free to contact our support team. We’re here to assist you every step of the way.
Hibuu® creates meaningful 3D keepsakes from the people and pets you love.
Simply upload a photo — we’ll craft a personalized figurine that captures the character, charm, and memory of what matters most. Whether it’s for yourself or someone special, Hibuu helps you honor life’s realest moments in a way that lasts.