Turn your memories into unique digital collectibles with a surprise twist.
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Just visit our Customization Page to place your order.
Upload your photos and add any special instructions. You can send them via live chat (bottom right corner) or email us at support@hibuu.com.
Be sure to include your email address — our team will review your request and get back to you within 24 hours to confirm the details.
For best results, use high-resolution photos with good lighting.
We recommend a clear front-facing photo that shows your facial features well. Additional angles are helpful but not required.
Don’t worry — our team can work with most photo qualities.
For tips, check out our Photo Guide.
Yes! You can add multiple custom 3D figurines to your cart. Each one can have its own photos, customization details, and specifications.
Bulk orders may be eligible for a discount — feel free to reach out to us for more info.
Digital custom figurines usually take 2–4 business days to create after your order is confirmed.
If you’re ordering a physical 3D-printed version, production takes about 15 business days.
Need something more detailed? Complex requests might take a little longer — but we’ll keep you updated every step of the way!
Yes! We provide a 3D digital preview for approval before starting production. You can request modifications at this stage. Production begins only after your approval.
Changes can be made within 24 hours of ordering at no extra cost. After production begins, changes may incur additional fees and extend delivery time.
We accept all major credit cards, PayPal, and bank transfers. Payment is processed securely through our encrypted payment system. No payment information is stored on our servers.
Payment is processed immediately upon order confirmation.
Yes, we offer payment plans for orders over $200. Contact our customer service team to discuss available options and terms.
Every figurine is safely packed in a custom box with foam padding to ensure it arrives in perfect condition.
We ship with tracking and insurance, and offer signature confirmation if needed.
Just ordering a digital 3D model? We’ll send your finished file directly to your email — quick and hassle-free.
Yes, we ship worldwide! International shipping times vary by location (7-21 business days).
Absolutely! You’ll receive tracking information via email once your order ships. You can also check your order status anytime through our customer portal.
We offer a 30-day satisfaction guarantee. If you’re not completely happy, we’ll work with you to make it right, including remakes or refunds. Customer satisfaction is our top priority.
We use high-quality photopolymer resin for durability and detail. All paints are non-toxic and UV-resistant. Each figurine is hand-finished by skilled artisans for the best quality.
Keep your figurine away from direct sunlight and extreme temperatures. Clean gently with a soft, dry cloth. Avoid water and harsh chemicals. With proper care, your figurine will last for generations.
Absolutely! Pet figurines are one of our specialties. We can create figurines of dogs, cats, birds, and other beloved pets. Multiple pets in one figurine are also possible.
Yes, expedited orders are available for an additional fee. Expedited orders can be fulfilled within 10 business days. Please contact us immediately after placing your order to arrange for expedited processing.
Our skilled artists can work with most photo conditions. We can enhance, restore, and work with vintage or damaged photos. Additional fees may apply for extensive photo restoration work.
Our customer support team is here to help! Reach out to us and we’ll get back to you within 24 hours.
Hibuu® creates meaningful 3D keepsakes from the people and pets you love.
Simply upload a photo — we’ll craft a personalized figurine that captures the character, charm, and memory of what matters most. Whether it’s for yourself or someone special, Hibuu helps you honor life’s realest moments in a way that lasts.