Have questions about our custom figurines? We’re here to help bring your memories to life.
We’ll respond within 24 hours
Mon–Fri, 9AM–6PM (UTC+8)
By appointment only
Weekend support via email
Our live chat support is available during business hours for instant assistance with your questions.
Check out our comprehensive FAQ section – you might find your answer there!
• Ordering process and requirements
• Production timelines and rush orders
• Shipping and delivery information
• Quality guarantee and returns
Schedule an appointment to see our design process in action and meet our talented team of artists and craftspeople.
Room 602-B306, No. 177 Changyang Rd, Tingjiang Town, Mawei District, Fuzhou, Fujian 350015, China
box figures usually arrive within 3–5 business days after you upload your photo.
For physical 3D-printed figures, shipping takes about 1–2 weeks.
Shipping time depends on your location and customization choices.
We will send you tracking details once your figure ships.
Absolutely! We want you to love your custom figure.
If you want to change the pose, accessories, or facial features, just contact us.
Please reach out within 24 hours after you receive your preview.
That way, our team can update your figure before final delivery.
Yes, we do. We ship printed figurines worldwide.
Digital figures can be downloaded instantly from anywhere.
Shipping costs and delivery times vary by country.
If you need details, please contact us — we’re happy to help.
Didn’t find your question here? No problem!
Use the contact form above to reach out.
Or email us at support@hibuu.com.
Whether it’s an order, partnership, or media question, we’re ready to assist.
Hibuu® creates meaningful 3D keepsakes from the people and pets you love.
Simply upload a photo — we’ll craft a personalized figurine that captures the character, charm, and memory of what matters most. Whether it’s for yourself or someone special, Hibuu helps you honor life’s realest moments in a way that lasts.