Everything you need to know about how we get your precious custom figurines to you, safely and efficiently.
Each custom figurine is made to order. Standard production time is 2-4 business days. Rush production is available for an additional fee. You’ll be notified once production is complete and your order is ready to ship.
We take great care in packaging your custom figurine to ensure it arrives safely. Each item is securely placed in a custom-fitted box with protective padding to prevent damage during transit.
We offer several shipping options within the United States: Standard Shipping (10-13 business days). Shipping costs are calculated at checkout based on your location and chosen method.
We ship worldwide! International shipping times vary by destination (typically 7-21 business days). Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Once your order has shipped, you will receive an email with a tracking number and a link to track your package’s journey. You can also track your order status through your account on our website.
All shipments are insured against loss or damage during transit. If your order arrives damaged or is lost, please contact us immediately so we can resolve the issue and arrange for a replacement or refund as per our Return and Refund Policy.
For questions about payment, see our Payment Terms. If you need help with returns, visit our Return and Refund Policy. For further assistance, contact us here.
Hibuu® creates meaningful 3D keepsakes from the people and pets you love.
Simply upload a photo — we’ll craft a personalized figurine that captures the character, charm, and memory of what matters most. Whether it’s for yourself or someone special, Hibuu helps you honor life’s realest moments in a way that lasts.